Shipping & Delivery

Earth Store offers three shipping tiers for every order: - Standard — Arrives in 3–7 business days. The most cost-effective option for non-urgent orders. - 2-Day — Arrives within 2 business days of processing. Ideal when you need products quickly but not immediately. - Overnight — Arrives the next business day. Best for urgent restocks or last-minute needs. Shipping rates are calculated in real time at checkout based on your order size, weight, and delivery address. Earth Prime subscribers receive free expedited shipping on eligible orders.

Your estimated delivery date is based on two factors: processing time and shipping transit time. - Orders placed before 1:00 PM CT are processed the same business day. - Orders placed after 1:00 PM CT are processed the next business day. For example, if you select 2-Day shipping but place your order at 3:00 PM CT on a Monday, it will be processed on Tuesday and arrive by Thursday. The same order placed at 11:00 AM CT on Monday would arrive by Wednesday. Delivery estimates are shown at checkout before you confirm your order. Weekends and holidays are not counted as business days.

Once your order ships, you'll receive an email confirmation with a tracking number and carrier link. You can also track your order directly from your dashboard: 1. Go to Orders in your dashboard. 2. Click on the order you want to track. 3. The order detail page shows the current shipping status and tracking information. If your tracking hasn't updated within 48 hours of shipment, contact support@earthcups.com with your order number and we'll investigate.

Yes, Earth Store ships to all 50 US states from our centrally located Earth Base KC facility in Kansas City. The central location means most deliveries reach their destination faster and at lower cost than shipping from a coast. For large or recurring orders, we also offer palletized freight shipping at competitive rates. Contact your sales rep or email sales@earthcups.com for a freight quote.

If your order arrives damaged, contact us within 48 hours of delivery: 1. Email support@earthcups.com with your order number. 2. Include photos of the damaged items and packaging. 3. Our team will review and arrange a replacement or credit at no extra cost. We package all shipments to minimize damage during transit, but if something does go wrong, we'll make it right as quickly as possible.

If you need to change or cancel an order, contact support@earthcups.com as soon as possible with your order number. Orders that haven't entered processing yet can typically be modified or cancelled without issue. Once an order has been processed and shipped, it cannot be cancelled. In that case, contact support to discuss return or credit options.